This will also crop up in our "generations" discussion on Skype and the forum.  When do we turn from happy, carefree youngsters to crabby old grumps?

Dear Cretins, I have been an NTL customer since 9th July 2001, when I signed up for your 'four-in-one deal' for cable TV, cable modem, telephone, and alarm monitoring. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. […]