The vast majority of job adverts call for ‘good communication skills’. It is a term that is used regularly in the workplace yet very few people understand this expression in full.
Communication is interaction and is vital in business – perhaps more so than anywhere else. Communication is the thing that ensures smooth operation between staff members, employers and clients. Employers need to use excellent communication skills in order to get the very best out of their employees. Employees need to use communication skills when talking to clients as well as colleagues and employers.
Communication doesn’t always refer to conversation. There are many ways in which you will need to communicate whilst at work. Written communication is often forgotten about when applying for a job. Your CV, for example, is a form of communication. This is why it is so important that it is well written and grammatically correct.
At some point when working in an office environment, you will most likely have to write emails and/or letters. You should ensure that these always look and sound professional. Take your time with these sorts of tasks as the finished articles will be a direct refection on your writing skills and grammatical accuracy.
Another form of communication is that between employees. Some employers discourage interpersonal relationships among employees however it is only natural to make friends at work. Regardless of how good you are at your job, if you don’t form at least basic relationships with those around you, it will ultimately affect your success. Bad communication leads to misunderstandings. Many employers organize social events to encourage good communication between staff members.
In order for companies to succeed, communication between them and their clients has to be perfect. To ensure that business continues to flow, a company’s clients have to be able to trust them implicitly. This can never be the case if there is any miscommunication. Clients will feel unsafe if they are receiving contradictory information from more than once source.
Many companies decide that it is a good idea to hire a ‘Head of Communications’. This person will be the sole point of contact for all clients. This removes any opportunity for misunderstanding as all communication runs through one person.
In conclusion, communication in the workplace is a key element of any company. It ensures the smooth running of the day to day business and guarantees that employees feel happy and secure.
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