The NHS (National Health Service) in the UK, received more than 162,000 complaints about care in 2012/13 – around 3,000 every week.
(A recent (2013) report into the NHS and its handling of complaints recommended that all NHS patients should have a pen and paper by their hospital bed for writing down complaints.
I would have thought having a nurse, interested in their well-being, near their hospital bed would be more useful.)
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